Pricing

All prices are given in US Dollars (USD).

Shipping Methods

Please write to us if there is no shipping method available for your destination.

Shipping and Handling

Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. Damage occurring en route is highly unlikely however should this occur please contact us by email (please attach photos of damaged package and item) to report the fault within 2 days of receiving the item/s.

Return Policy

Dear customer, please find below our return policy. This policy is accessible from the lower section of any page of our website.

 

FOR ANY RETURN YOU MUST:

– CONTACT US exclusively by email within 48h after delivery given by tracking number :

For faster treatment please give your name, order number, the reason for returning and attach a photo of the brace/package and your pet measurements.

– REQUEST A RGA (Return Good Authorization) number:

We will send you a RGA by email for you to write on your parcel being sent back to us.

The RGA will allow us to process your return when received. Parcels returned without a valid RGA will not be processed and will not be credited.

 

REASONS FOR LIMITED RETURN POSSIBILITY

Given the nature of the products sold in our store we can only offer a limited return possibility.

The reasons are:

– Sense of smell:

Due to their extremely sensitive sense of smell (between 10,000 and 100,000 times as acute as humans), dogs may feel uncomfortable wearing a brace that already have another dog’s smell on it.

– Hygiene:

We want to avoid possible skin diseases cross-contamination from a dog to another.

 

CONDITIONS FOR REFUND

No refund is possible if:

– The brace is damaged, not cleanable, have any smell or has been washed

– You have shortened a strap

– The brace is not returned with all attachment and belts

– Have been used

– The brace as any smell, biting marks, rubbing marks on the fabric or any other type of damage

 

 

RETURN OPTIONS

OPTION 1 – The parcel has NOT been opened

– You have EMAILED us before or within 24h OF DELIVERY.

– The parcel is unopened (please send us photo of unopened parcel)

 

Refund:

You will receive a 100% of the price of the brace minus:

– shipping cost are not refundable

– $15 fee (administration fee)

 

 

OPTION 2 – The parcel has been opened

– You CONTACTED US WITHIN 48H after delivery given by tracking number.

– The brace is “as new” and has not been used more than once for a few minutes with a protection /socks on the dog.

 

Refund:

You will receive 80% of the price of the brace for inspection and cleaning minus:

– shipping cost are not refundable

– $15 fee (administration fee)

 

 

OPTION 3 – YOU CONTACT US MORE than 48H after delivery given by tracking number.

We are very sorry but WE DO NOT ACCEPT RETURNS after that time period.

 

Content of this website

We reserve the right to make any change on any content of this website (products, specification, prices…) at any time without any notice.